Skip to main content

Terms of Service

Effective date: September 18, 2026

These Terms govern your use of Primex websites, the Browser App, Telegram Mini App, Primex Chat, AI APIs, cloud services, digital products, and related support. By creating an account, funding a balance, placing an order, or using a Primex service, you agree to these Terms.

The service​

Primex is a reseller and managed service layer. We provide compatible access to third-party AI providers, provision or arrange cloud infrastructure, and fulfil digital-product orders. Primex is not the underlying model provider, cloud provider, or publisher of third-party software. Availability, capabilities, and upstream behavior can change; the live catalogue and checkout show the current Primex offering.

Your account and security​

Your account can use email sign-in, Telegram sign-in, or both when connected. The Mini App uses Telegram authentication; browser email signup requires mailbox verification. You are responsible for protecting your email and Telegram accounts, passwords, API keys, server credentials, and any other access information. Do not share credentials or embed API keys in public or client-side code. Notify support promptly if you suspect unauthorized access.

Orders, balances, and billing​

  • Prices, applicable fees, delivery terms, and supported payment methods are shown before purchase or use.
  • AI usage is charged from eligible AI credits or plan allowances according to the measured units and customer price shown by Primex.
  • Failed AI requests are recorded at $0. Successfully delivered usage, including usable output delivered before a later stream error, may be metered. Some long-running jobs may temporarily reserve capacity, but failed jobs release that reservation.
  • General wallet funds, AI credits, promotional credits, and subscription allowances are separate balances and may have different eligibility rules.
  • Third-party payment processors may impose their own terms, confirmation times, network fees, or currency-conversion rules.

If a charge appears incorrect, contact support with the order or request ID. Approved billing corrections are returned to the appropriate balance and recorded. Refund eligibility for other products depends on fulfilment state, third-party restrictions, and applicable law.

Acceptable use​

You must use Primex lawfully and comply with the applicable upstream providers' policies. You may not abuse the service, bypass limits or safety controls, interfere with other users, probe for unauthorized access, distribute malware, violate intellectual-property or privacy rights, or use the service to harm others. We may restrict or suspend access when reasonably necessary to protect users, providers, Primex, or the public.

Third-party services​

AI outputs, cloud infrastructure, payment processing, Telegram, and resold products depend on third parties. Their separate terms and policies may apply. Primex does not guarantee that generated output is accurate, unique, lawful, or fit for a particular purpose. You are responsible for reviewing output and for how you use it.

Availability and changes​

Services may be interrupted, rate-limited, modified, or discontinued because of maintenance, security needs, upstream changes, legal requirements, or other operational reasons. Primex does not promise uninterrupted availability unless a separate written agreement explicitly provides an SLA.

Limitation of liability​

To the maximum extent permitted by applicable law, Primex is not liable for indirect, incidental, special, consequential, or lost-profit damages arising from use of the service, third-party services, or generated output. Primex's aggregate liability for a claim will not exceed the amount you paid Primex for the affected service during the three months before the event giving rise to the claim. Nothing here excludes liability that cannot legally be excluded.

Changes to these Terms​

We may update these Terms as the service or legal requirements change. The effective date above identifies the current version. Continued use after an update means you accept the revised Terms to the extent permitted by law.

Contact​

Questions or notices can be submitted through @PrimexOSBot and the in-app support-ticket system.